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Legacy RaiseDonors

Updated

Connect Legacy RaiseDonors to Avid with its two required credentials. Avid then syncs donation data from the legacy product.

Use this article when

  • Your organization uses Legacy RaiseDonors.
  • You have the two credentials required by Avid's RaiseDonors connection.
  • You need Legacy RaiseDonors donations in Avid.

Do not use this article for the current Virtuous Raise product. See Get Virtuous Raise donation data into Avid.

Overview

The Avid connection is labeled RaiseDonors. It uses the Legacy RaiseDonors API and syncs a donations data stream into Avid.

Donation records can include donor details, status, campaign, recurring-schedule, tracking, allocation, and payment information.

To request a fresh sync after setup, use Sync Now in Avid.

Applies to and prerequisites

Requirement Details
Product Legacy RaiseDonors
Role Legacy RaiseDonors user with access to the settings used to create an API key
Avid access Edit access to Connections & Files
Credentials Organization Key and API Key

Keep the API key secret. Store both credentials securely and do not send them in a support request.

Create the Legacy RaiseDonors API key

  1. Open the settings area in Legacy RaiseDonors.
  2. Create a new API key.
  3. Store the API key securely.
  4. Have your Legacy RaiseDonors Organization Key ready.

If you cannot find the Organization Key, contact your Virtuous administrator or Virtuous Support before continuing.

Add RaiseDonors to Avid

  1. In Avid, go to Settings > Connections.
  2. Select Add System.
  3. Use Search by Name... to find and select RaiseDonors.
  4. Enter Organization Key.
  5. Enter API Key.
  6. Select Save.
  7. Confirm the connection reaches Active. It may show Initializing or Syncing first.

Verify the connection

  1. Open Settings > Connections.
  2. Confirm the RaiseDonors connection shows Active.
  3. Select View Connection.
  4. Confirm the donations data appears.
  5. To request a fresh sync, open Actions and select Sync Now.

Troubleshooting

RaiseDonors rejects the credentials

Avid displays The credentials entered was not able to successfully connect to a RaiseDonors instance. Please check your entry and try again.

Confirm both credentials came from Legacy RaiseDonors. Re-enter Organization Key and API Key exactly as provided.

I cannot find the Organization Key

Confirm with your Virtuous administrator or Virtuous Support whether your organization uses Legacy RaiseDonors.

If you use the current Virtuous Raise product, follow Get Virtuous Raise donation data into Avid.

The connection is active, but donations are missing

Select View Connection and confirm the donations data is present.

Open Actions, select Sync Now, and check again after the sync completes.

Known limitations

  • This connection is for Legacy RaiseDonors, not the current Virtuous Raise product.
  • Avid receives one donations data stream. It does not create a separate donor data stream.
  • If you cannot find the Organization Key, contact your Virtuous administrator or Virtuous Support.

When to contact LockStep Support

Contact LockStep Support if the connection remains in Retrying or Error.

You can also contact Support if donations remain missing after a sync.

Include:

  • The connection name and current status.
  • The full error text. Do not include either credential.
  • A screenshot of Settings > Connections without donor data or credentials.
  • The date and time of the last attempted sync.
  • An example missing donation ID without donor information.

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